Our Commitment to you
As a customer of The Souvenir People Pty Ltd, we want you to know
you have the right to expect the following standards from us:
" You will receive friendly, courteous service. You will be respected and not taken for granted.
" We will always endeavour to fill your order promptly.
" Our products will always be described and designed to add significantly to your business.
" You will always be able to seek our help in gaining product knowledge to improve sales in your business.
" We believe totally that your perception of our performance is always the reality.
" We will acknowledge any communication you have with us by the end of the next working day.
" We will be honest, truthful and up front with you at all times.
" We will communicate with you frequently and openly as we build a win-win and long term partnership with you.
" Our products will be competitively priced, and we will always offer value for money.
" Your feedback is critical to our continuing to innovate and improve. We are always looking forward to your ideas, your comments and suggestions.